Shipping & Returns

General Shipping Information

All orders will ship from our warehouse in Omaha NE. For continental US orders, we will ship via UPS or USPS, whichever is most economical and efficient at the time of the order. For International orders, please contact us for shipping quote and shipping methods available.
Under normal circumstances, most orders will ship within 48 hours (excluding weekends and holidays). However, there may be circumstances which may delay your shipment (i.e. large quantity orders, weather conditions, missing inventory items or other circumstances beyond our control) in this case, we will ship your order as soon as possible. Once your order has shipped you will receive tracking information.

Returns Policy

Our goal is that you are completely satisfied with your purchase. If you are not satisfied with your purchase contact us within 30 days from order date. Call 800-973-1311 or email cs@sivaskincare.com to get a RA (returns authorization) number along with return instructions. (Note: shipping charges are non-refundable unless wrong items were delivered. Refunds and/or credits will be issued from 7 business days of receipt of returned item.)